Warranty Policy

TOSUN Warranty Policy

Warranty Coverage

TOSUN warrants that its Products are free from defects in material and workmanship and will perform according to the specifications outlined in the relevant data sheet or product specification during the warranty period. Additionally, TOSUN ensures:

    • Good transferable title to Products.
    • Conformity of Product performance with supplied specifications and documentation.
    • Non-infringement of any intellectual property rights.
    • Absence of pending or threatened suits alleging infringement of intellectual property rights.
    • Compliance of Products with relevant laws and regulations in the Territory.


Limitations of Warranty

The warranty provided herein is exclusive and supersedes all other warranties, whether statutory, written, orally expressed, or implied, including but not limited to warranties of fitness for a particular purpose or merchantability. TOSUN disclaims all other warranties not expressly stated in this document and limits its warranty obligations solely to the Distributor.


Warranty Period

The warranty period for TOSUN hardware is one year from the date of invoice to the Distributor.


Software Warranty

TOSUN is not obligated to correct software defects if they cannot be reproduced or demonstrated by the Distributor or its customers.


Costs and Reimbursement

TOSUN reserves the right to seek reimbursement of costs if the reported defect cannot be proven by the Distributor.

Warranty Claim Procedures

In the event of a warranty claim from the end customer, the following procedures must be followed:

    • The end customer returns the product to the Distributor, with freight costs borne either by the end customer or the Distributor.
    • The Distributor creates an RMA case, for which TOSUN issues an RMA number.
    • Upon approval of the RMA case, the Distributor sends the product to the address specified by TOSUN.
    • TOSUN covers the return freight from TOSUN to the Distributor.
    • Products returned without an RMA number will not be accepted.
    • TOSUN may repair or replace the unit at its discretion within an average turnaround time of 15 days
    • TOSUN may provide loaner units from its limited stock of Test Units during the warranty turnaround time.

Non-Warranty Repairs

If the returned product is found to be not faulty, out of warranty, or damaged due to misuse or improper installation, TOSUN will:

    • Charge an investigation fee and an hourly rate for work performed.
    • Provide a fixed repair cost before proceeding with the repair, if feasible.
customer support

Engineer Everything!

For further inquiries, please contact TOSUN's distribution sales team.

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