Thank you for visiting the TOSUN Technology website (the “Site”), owned and operated by Shanghai TOSUN Technology Ltd. (上海同星智能科技有限公司), Building 9, Lane 1288, Jiasong North Road, Waigang Town, Jiading District, Shanghai 201806, China (“TOSUN,” “we,” “us,” or “our”). 

At tosunai.us, we are committed to maintaining the trust and confidence of all visitors to our web site. In particular, we want you to know that TOSUN is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. 

In this Privacy Policy, we’ve provided detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure. 

We take your privacy seriously and take measures to provide all visitors and users of tosunai.us with a safe and secure environment.
 

Cookies 

tosunai.us may set and access tosunai.us cookies on your computer.  Cookies are used to provide our system with the basic information to provide the services you are requesting.  Cookies can be cleared at any time from your internet browser settings. 
 

Analytics

When you visit tosunai.us, we use Google Tag Manager to manage the analytics tools on our Site, including Google Analytics (provided by Google LLC) and Microsoft Clarity (provided by Microsoft Corporation). These services use cookies and similar technologies to collect information such as your IP address, approximate location, browser and device type, the pages you visit, and how you interact with the Site (for example, clicks, scrolling and mouse movements). Microsoft Clarity may also create session replays and heatmaps of how visitors use the Site.

We use this information to understand how visitors use our Site and to improve its content and performance. We do not use it to identify you personally, and we do not combine it with other information for that purpose. You can manage or withdraw your consent to analytics cookies at any time through the “Manage Consent” option on our Site, or block these cookies in your browser settings. For more information, please see the Google Privacy Policy and the Microsoft Privacy Statement.

Advertising

We may use advertising services, such as Google Ads and LinkedIn Ads, to promote our products on other websites and platforms and to measure how well our ads perform. These services may use cookies, pixels and similar technologies to collect information about your visits to our Site and other websites (for example, the pages you view, your approximate location and device information) so that they can show you ads that may be relevant to you.

You can opt out of advertising cookies at any time through the “Manage Consent” option on our Site. You can also manage ad personalization through Google Ads Settings and the Digital Advertising Alliance opt-out page.

Information Collection

We may collect personal identification information from Users in various ways, including when Users visit our Site, apply for a TSMaster trial, submit a contact or support request, fill out a form, respond to a survey, or use other features or resources we make available on our Site. Depending on the request, Users may be asked for their name, email address, phone number, company name and mailing address. We collect only the information needed to provide the service you request.

We do not sell products directly on this Site. Purchases made through Amazon, Taobao or our authorized distributors linked from our Online Store page are processed by those platforms and are subject to their own privacy policies. We do not receive or store your payment card details.

How We Use Collected Information

We may use the information we collect from you to:

• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site: We may use feedback you provide to improve our products and services.
• To respond to your inquiries: We may use the contact details you provide to respond to your inquiries, questions, trial applications and support requests.
• To send periodic emails: With your consent, we may send you information and updates we believe may be useful to you. You can unsubscribe at any time.
• Administer promotions, surveys, or other site features: To send users information they agreed to receive about topics we think will be of interest to them.
  
  

Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password and data stored on our Site.

Third Parties

We do not sell or rent your personal information. We use third-party service providers, such as website hosting, email delivery and analytics providers (including Google Analytics), to operate this Site; they process information only on our behalf. If we use advertising services, the advertising partners described in the “Advertising” section may also collect information through our Site, as explained in that section. We may also disclose information where required by law.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access: to know what personal information we have collected about you and to receive a copy of it.
• Correction: to ask us to correct or update personal information that is inaccurate or incomplete.
• Deletion: to ask us to delete your personal information, subject to exceptions permitted by law (for example, where we must keep it to meet a legal obligation).
• Portability: to receive your personal information in a commonly used, machine-readable format.
• Withdraw consent and opt out: to withdraw any consent you have given us at any time, unsubscribe from our emails using the link in each email, and manage analytics cookies through the “Manage Consent” option on our Site.
• Opt out of targeted advertising: we do not sell your personal information for money. If we use advertising services as described in the “Advertising” section, this may be considered “sharing” of personal information for targeted advertising under some U.S. state laws. You have the right to opt out of it at any time through the “Manage Consent” option on our Site or by emailing us.
• Non-discrimination: we will not treat you differently for exercising any of these rights.

How to make a request. Email us at tsmaster@tosunai.us with “Privacy Request” in the subject line, and include your name, the email address you used with us, and the right you wish to exercise. To protect your information, we may need to verify your identity before responding, and we will use the information you provide only for that purpose. You may also authorize an agent to submit a request on your behalf; we may ask for proof of that authorization.

Response time. We will confirm receipt of your request within 10 business days and respond within 45 days. If we need more time, we may extend this period by up to an additional 45 days and will let you know why. Requests are free of charge unless they are manifestly unfounded or excessive.

Appeals. If we decline your request, you may appeal by replying to our decision with “Privacy Appeal” in the subject line. We will respond to your appeal within 45 days. If you are not satisfied with the outcome, you may contact the attorney general of your state.

Changes to This Privacy Policy

TOSUN Technology has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically.

Contact Us

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at tsmaster@tosunai.us.

This Privacy Policy was last updated on 2026/10/13.